I purchased these lights for my basement in Georgia, and the installation process was a breeze. Everything worked perfectly, with no issues during setup or configuration. I was able to integrate the lights with Alexa easily, and the electrical connection boxes were simple to configure. The Wi-Fi setup was smooth as well. The lights themselves are fantastic, offering a range of options from dimming to color changes, and even different lighting scenes. Overall, I was really impressed with the quality of these lights.
However, after about a year, one of the four lights stopped staying connected to Wi-Fi. Despite resetting it multiple times (at least 20), the light just wouldnt reconnect. Unfortunately, my warranty had expired, but I decided to reach out to Lumary support to see if they could help. I got in touch with Jenny from their support team, and she was incredibly persistent in helping me troubleshoot the issue through several emails.
After about 5 or 6 exchanges, the issue still wasnt resolved, and I thought I was stuck with only three working lights. But then, Jenny went above and beyond to arrange a replacement for the faulty light. She worked with Lumary to send me a new unit, and I was able to get the full set of lights working again.
I want to give a huge thank you to Jenny for her exceptional customer service and persistence in resolving the issue. Im truly impressed with both the Lumary products and the support I received. Thank you, Lumary, and especially Jenny! cool technology, this bird feeder is a must have! The video quality on this thing is great and the AI detection features work very well if you are interested in that sort of thing. It also keeps 3 days or so worth of clips that I can go back to, of amazing video that it took, of birds and squirrels that come to visit. This thing is well built and even comes with multiple attachments such as fruit fork and hummingbird nectar containers to help attract certain types of birds. There were a few different mounting options, and all of them seemed pretty straight forward. I was able to install it within 5 minutes or so on a tree in my yard, and adjusted the included solar panel to catch the rising sun. I love this thing so much I even purchased a 2nd one for my mother and installed it at her house so that she could enjoy one as well. Another neat thing I found was that in the mobile app you can 'share' the camera view and clip library with another person via qr code so now we each get to see each others bird feeders as well as our own all the time! Both feeders seem to be holding up well in the weather for a couple months now and even through the first snow of the year last week. Definitely recommend! 5/5
