I purchased these lights for my basement in Georgia, and the installation process was a breeze. Everything worked perfectly, with no issues during setup or configuration. I was able to integrate the lights with Alexa easily, and the electrical connection boxes were simple to configure. The Wi-Fi setup was smooth as well. The lights themselves are fantastic, offering a range of options from dimming to color changes, and even different lighting scenes. Overall, I was really impressed with the quality of these lights.
However, after about a year, one of the four lights stopped staying connected to Wi-Fi. Despite resetting it multiple times (at least 20), the light just wouldnt reconnect. Unfortunately, my warranty had expired, but I decided to reach out to Lumary support to see if they could help. I got in touch with Jenny from their support team, and she was incredibly persistent in helping me troubleshoot the issue through several emails.
After about 5 or 6 exchanges, the issue still wasnt resolved, and I thought I was stuck with only three working lights. But then, Jenny went above and beyond to arrange a replacement for the faulty light. She worked with Lumary to send me a new unit, and I was able to get the full set of lights working again.
I want to give a huge thank you to Jenny for her exceptional customer service and persistence in resolving the issue. Im truly impressed with both the Lumary products and the support I received. Thank you, Lumary, and especially Jenny!